Buying

How do returns and split shipments work?

Open the order to request a return for the purchased items and quantities. The creator can approve or decline it with a recorded explanation and provide a private return address when needed. Return instructions and replies stay with the order.

A return request or approval does not issue a refund. Sellers request payment refunds separately, and the order shows the provider-confirmed result.

For orders sent in more than one parcel, the seller can record which purchased quantities each parcel contains and its tracking details. Marking one parcel delivered does not mark the whole order delivered. Contact the creator if the recorded parcel contents or address need correction.