Buying

Can I ask to cancel a paid order?

Open Purchases and select the order. The cancellation workflow supports one request for an eligible unshipped, paid physical purchase from an individual listing. Explain your reason so the maker can review the policy saved with that purchase. Asking does not immediately stop fulfillment or return money.

The maker can decline with a reason or approve a refund of the exact remaining payment. Approval pauses fulfillment while the payment provider confirms the refund. The cancellation completes only after the full remaining refund is confirmed. A pending, interrupted or failed response is not confirmation; keep using order messages or contact support if review is needed.

A request can be withdrawn before the maker’s decision. The order keeps its cancellation and refund history. For shipped purchases, commissions, digital goods, bag checkout, or payments already under review, use order messages and platform support to discuss the situation. This workflow does not automatically change the shop’s saved policy.