Buying

How do I ask for help with an order?

Open Purchases, select the order, and send the seller a message or help request. For marketplace support, open Help & reports and choose the paid order, explain the problem, and add optional evidence links.

Your support case keeps replies and its status together. A resolved case can be appealed with an explanation and evidence. The seller’s shipping, cancellation, and return policies are saved with your order; opening a case does not automatically issue a refund.