Fees & payments

How do full and partial refunds work?

A seller can request a refund from a paid order where the payment provider permits it. The order records pending, confirmed, or failed attempts and the amount still available to refund. A request is not a confirmed refund.

A completed full order refund returns the buyer’s full payment, including the marketplace fee. A partial refund returns the confirmed amount shown in the history. That amount does not automatically identify which items, shipping, tax, or fee were refunded.

An active payment dispute can limit refunds and pause fulfillment or digital access while the provider reviews the payment. Use the order conversation or support case to discuss a problem. The payment provider determines a formal payment dispute.